The Dial Amp Blog.
Thoughts on the moments before, during, and after a sales call in Zoho CRM.
A dialer should start with the Zoho record
The best moment to understand a lead is before the call. Here is why our calling workflow begins with the record, not just a phone number.
More stories
More to think about.
Ideas from inside the product and the work around every call.
What one disposition can set in motion
An outcome is more than a label. It can become the handoff between a finished conversation and the work your team agreed should follow.
Context belongs on the call screen
A call screen should make the next decision easier, not ask agents to memorize a CRM record or switch tabs mid-conversation.
Auto Dialer vs. Power Dialer for Zoho CRM
“Auto dialer” can describe different calling methods. Understand how the dialing approach affects the agent’s workflow before choosing a Zoho CRM tool.
How to Choose a Phone Integration for Zoho CRM
Choose a phone integration by testing the work your team actually does: who calls whom, where agents work, and what the CRM needs to retain.
Planning a Move from PhoneBurner to a Zoho Power Dialer
A dialer migration is a chance to document what the team relies on and test how each part of that workflow will work in Zoho CRM.
Showing 1–5 of 5 stories
Looking for the how-to?
Take the ideas into practice.
The guides walk through the workflows step by step.