Put the right CRM details in front of every agent.
Admins share custom Lead and Contact layouts. Agents review the configured fields and notes, then add context as they talk.
See the Zoho CRM call screenDial Amp for Zoho CRM
Everything your team needs to call from Zoho CRM.
Dial Amp is the power dialer built around Zoho CRM. Call leads and contacts faster, automate what happens after every conversation, and keep your team working from one source of truth.
ATAlex Taylor
Caller ID
+1 (416) 555-0100
Duration
02:17
Contacts
4 of 12
Calls
3
Talks
2
Emails
1
Voicemails
1
Call ControlEnd Session
Current recordCall in progress
SM
Sarah Mitchell
Zoho Lead1st call today(416) 555-0187sarah.mitchell@brightwave.com
Zoho Lead · ID 5128840000019Toronto, ON
Zoho Actions
Create a follow-up task linked to Sarah Mitchell during the call.
Lead Details
CompanyBrightWave Marketing
Lead SourceWebsite
Lead StatusNot Contacted
Created TimeOct 1, 2026 10:24 AM
Next StepIntro call and demo booking
Notes
Recent FirstRequested pricing through the website form. Team of 12 reps, currently dialing by hand.
Connected · 02:17
MuteEnd Call
InterestedCall BackNot InterestedDo Not Call
Call faster
Call directly from your Zoho CRM records.
Start with the Leads or Contacts your team wants to reach. Dial Amp connects through the agent’s phone and moves sequentially through records, keeping the current Zoho record in view.
Explore the Zoho CRM Power DialerChoose the caller ID strategy.
Manage eligible business numbers and choose Local Match, one number, or a rotation of enabled numbers for outbound calls.
Explore business phone numbersStop repeating the same voicemail.
Record your message once, then leave it with one click when voicemail answers. Dial Amp delivers the audio in the background while you continue with the configured next step.
Explore Voicemail DropStop losing leads after one unanswered call.
Someone didn’t answer? Don’t let a fresh inquiry disappear. Retry Queues bring eligible Zoho CRM leads and contacts back for another attempt based on the limits and cool-off periods your admins set.
Explore Retry QueuesAutomate the work after every call
Make a call outcome the start of useful follow-up.
Choose the outcome in Dial Amp. Your admins configure what each disposition should update or set in motion.
End the call. Trigger everything else.
One disposition can apply configured Zoho CRM field updates or tags, send a Zoho email template, prepare a task for the agent to review and save, or trigger a mapped Zoho Sign request. Saving the outcome also logs the call to its Lead or Contact.
Each button’s After Click setting controls what comes next—move to the next contact, ask the agent, or go live.
Explore Zoho DispositionsJEJordan Ellis
Caller ID
+1 (416) 555-0100
Duration
04:42
Contacts
4 of 12
Calls
3
Talks
2
Emails
1
Voicemails
1
Call ControlEnd Session
Current recordCall in progress
SM
Sarah Mitchell
Zoho Lead1st call today(416) 555-0187sarah.mitchell@brightwave.com
Zoho Lead · ID 5128840000019Toronto, ON
Zoho Actions
Create a follow-up task linked to Sarah Mitchell during the call.
Lead Details
CompanyBrightWave Marketing
Lead SourceWebsite
Lead StatusNot Contacted
Created TimeOct 1, 2026 10:24 AM
Next StepIntro call and demo booking
Notes
Recent FirstRequested pricing through the website form. Team of 12 reps, currently dialing by hand.
Connected · 04:42
MuteEnd Call
Send ContractCall BackNot InterestedLeave VoicemailDo Not Call
Update Zoho CRMLead Status → Contract Sent
Send with Zoho SignSend the configured contractSend CRM emailUse your selected email templateSave follow-up taskAgent reviews and saves the taskJEJordan Ellis
Caller ID
+1 (416) 555-0100
Duration
04:42
Contacts
4 of 12
Calls
3
Talks
2
Call ControlEnd Session
Current recordCall in progress
SM
Sarah Mitchell
Zoho Lead1st call today(416) 555-0187sarah.mitchell@brightwave.com
Zoho Lead · ID 5128840000019Toronto, ON
Zoho Actions
Create a follow-up task linked to Sarah Mitchell during the call.
Lead Details
CompanyBrightWave Marketing
Lead SourceWebsite
Lead StatusNot Contacted
Created TimeOct 1, 2026 10:24 AM
Next StepIntro call and demo booking
Notes
Recent FirstRequested pricing through the website form. Team of 12 reps, currently dialing by hand.
Connected · 04:42
MuteEnd Call
Send ContractCall BackNot InterestedLeave VoicemailDo Not Call
Update Zoho CRMLead Status → Contract SentSend with Zoho SignSend the configured contractSend CRM emailUse your selected email templateSave follow-up taskAgent reviews and saves the taskCreate a follow-up task.
Prepare a Zoho task from the call screen, review its details, and save it against the Lead or Contact you just called.
Explore Zoho Task CreationSend an approved Zoho email.
Use templates managed in Zoho CRM, sent through the agent’s own connected Zoho account—not as bulk email.
Explore Zoho Email TemplatesSend a configured Zoho Sign request.
A matching disposition can trigger an admin-configured request using mapped CRM values and the agent’s Zoho Sign connection.
Explore Zoho SignFeed your existing Zoho rules.
Configured disposition field updates can feed the Zoho CRM rules or Blueprints your team already uses.
Explore Zoho Workflow AutomationKeep everything connected to Zoho
Every call stays connected to the Zoho record.
Call outcomes, notes, activity and available recordings stay easy to find around the Zoho records your team already works with.
Find the call on its Zoho record.
Saving a disposition creates a Closed Call activity on the original Lead or Contact, with the outcome, timing, notes, and caller details.
Explore automatic Zoho call loggingReview calls and choose how recordings are kept.
Configure disclosure and storage, review available recordings in Call History, and archive to connected WorkDrive when set up. Disclosure tools are not a legal-compliance guarantee.
Explore Zoho CRM call recordingSee the activity behind your calling.
Review outcomes, durations, caller IDs, Zoho delivery status, and available recordings; export call details to CSV.
Explore call reportingControl how your team calls
You set the rules. Your team keeps calling.
Admins manage the call settings behind retries, recording, caller ID and other dedicated feature controls.
Recording controls
Configure call disclosure, recording, and storage options.
Review recording controlsCaller ID management
Manage eligible numbers and your team’s outbound caller ID choices.
Manage business numbersReady to amplify your Zoho calling workflow?
Dial faster, automate the repetitive work, and keep every call connected to Zoho CRM.