DIAL AMP CALL REPORTING
Know exactly what happened on every call.
See every Dial Amp call, outcome, duration, disposition and Zoho CRM sync status—all in one place.
| Date | Agent | Status | Call attempts | Duration | |
|---|---|---|---|---|---|
| Jun 18, 2025, 10:12 AM | MTMaya Torres | Queue finished | 4 | 18m 42s |
| Time | Contact | Phone | Caller ID | Outcome | Duration | Disposition | Zoho CRM | Recording | Details |
|---|---|---|---|---|---|---|---|---|---|
| 10:42 AM | Nora Patel | (415) 555-0138 | (415) 555-0104 | Live Answer | 04:12 | Meeting Booked | Synced | Available | View |
| 10:36 AM | Elliot Brooks | (212) 555-0162 | (415) 555-0104 | No Answer | 00:18 | — | Syncing | — | View |
| 10:29 AM | Mina Chen | (312) 555-0175 | (415) 555-0104 | Live Answer | 02:06 | Send Contract | Failed | — | View |
Every call. One history.
Dial Amp keeps a record of your team's outbound calling activity, so admins can see who was called, who called them, what happened and when.
See the agent responsible for each dial session.
Keep the Zoho Lead or Contact connected to the activity.
See the call outcome and any configured disposition.
Review call duration and timestamps.
See the caller ID used for the call.
Check the activity's current connection to Zoho CRM.
Know what's in Dial Amp. Know what's in Zoho.
See whether each call successfully synced to Zoho CRM, is still syncing, or needs attention.
See sync statusConfirm when call activity made it back to Zoho CRM.
Spot failuresFind calls that didn't sync instead of discovering missing activity later.
Keep one source of truthDial Amp handles the calling workflow; Zoho CRM remains the customer record.
Zoho field updatesWhat Dial Amp found, what it attempted, and what Zoho returned after the write.
Field updates depend on your configured disposition actions.
See more than how many calls were made.
Call volume only tells part of the story. See calls that reached a live answer, went to voicemail or ended with configured dispositions such as Meeting Booked, Send Contract or Follow-up Required.
Call details also show the previous field values, intended updates and what Zoho returned. Live Answer reflects the agent's selected outcome—not just a carrier pickup.
From the call record to the conversation.
When recording is enabled and a recording is available, authorized users can review it alongside call history—making it easier to understand what happened beyond the disposition.
Listen back to completed callsRecordings are optional and depend on availability.
Review for coaching and QAAccess is limited to authorized users.
Keep recordings with the callRetained recordings appear in history; archived files link to WorkDrive.
Need the raw data? Take it with you.
Export call history to CSV for deeper analysis, reporting or recordkeeping.
Filter the view first, then export the data you need.
One view across your whole team.
Filter call history by agent to see who's calling, what happened and where each call stands—without jumping between individual Zoho CRM records.
Frequently Asked Questions
What information does Dial Amp track for each call?
Call History groups activity by dial session. Open a session to review each call's time, contact, phone number, caller ID, outcome, duration, configured disposition and Zoho CRM sync status. The session identifies the agent who made the calls, and available recordings can be accessed alongside the activity.
Can admins see calls across the entire team?
Yes. Admins can select All Team or an individual agent in Call History to review outbound activity within their organization. Agents see only their own call history and authorized recordings.
Can I see whether a call synced to Zoho CRM?
Yes. A call's Zoho CRM status can show Synced, Syncing, Failed, Sync missing or Not linked. This helps distinguish activity saved in Dial Amp from activity created in Zoho CRM. The Errors tab also separates Call Failures from Zoho & Workflow Issues.
Can I review call recordings from Call History?
When recording was enabled, a recording is available and you have permission to access it, Call History offers playback for retained recordings or a link to the archived file in Zoho WorkDrive. Availability depends on your organization's recording and retention settings; not every call has a recording.
Can I export call history?
Yes. Export CSV downloads the session summary. Open an individual session and choose Export Calls CSV for its call records, including date, contact, phone, caller ID, outcome, call status, duration in seconds, disposition and notes. The per-call CSV does not include Zoho sync status.
Does Dial Amp replace Zoho CRM reporting?
No. Dial Amp provides visibility into calling activity and sync status while Zoho CRM remains your system of record. Call activity successfully synced to Zoho can also be used with the reporting tools and processes your team already uses in Zoho CRM.
Know what happened after every call.
Keep calls, outcomes, recordings and Zoho CRM activity connected so the full story is always there.