Dial Amp · pricing
One Zoho workflow.
Two clear ways to call.
Pick the audio setup that fits your team. Standard and Professional share the same dialer, call outcomes, and Zoho follow-up. Compare every feature below.
Start your free trialStandard trial · 14 days or 60 total calling minutes, whichever comes first · no credit card required
Plans at a glance
Pick the plan that fits your team.
USD per user · billed monthly
Dial Amp Standard
The core Zoho calling workflow with telephone audio.
Billed monthly in USD
- Sequential dialing for Zoho Leads and Contacts
- Telephone dial-in audio
- Shared dispositions and Zoho follow-up
Dial Amp Professional
Everything in Standard, plus browser audio.
Billed monthly in USD
- Everything in Standard
- Browser microphone / headset softphone
- Microphone noise cancellation
Dial Amp Premium
Professional calling, with a planned shared SMS package.
Not available to purchase
- Everything in Professional
- Two-way SMS & disposition follow-up
- 500 outbound SMS segments / month
Planned SMS allowance is shared per organization.
Simple monthly pricing
Choose the audio setup. Keep the workflow.
Both current plans include the same Zoho dialer, telephone dial-in, disposition actions, and CRM follow-up. Professional adds browser audio.
| Feature | Standard $99 / user / month Billed monthly in USD Start free trial | Professional $125 / user / month Billed monthly in USD Start Standard trial | Premium Coming soon Pricing to be announced Preview only · not available to purchase Coming soon |
|---|---|---|---|
| Calling session | |||
| Power dialing | Included now | Included now | Planned for Premium at launch; not available yet |
| Telephone dial-in | Included now | Included now | Planned for Premium at launch; not available yet |
| Browser softphone | Not included | Included now | Planned for Premium at launch; not available yet |
| Noise cancellation | Not included | Included now | Planned for Premium at launch; not available yet |
| Secondary-number dialing | Included now | Included now | Planned for Premium at launch; not available yet |
| Retry queue | Included now | Included now | Planned for Premium at launch; not available yet |
| Attempt-based actions | Included now | Included now | Planned for Premium at launch; not available yet |
| Adjustable ring time | Included now | Included now | Planned for Premium at launch; not available yet |
| Duplicate-number filtering | Included now | Included now | Planned for Premium at launch; not available yet |
| Voicemail drop | Included now | Included now | Planned for Premium at launch; not available yet |
| Caller ID, keypad & mute | Included now | Included now | Planned for Premium at launch; not available yet |
| Call recording & pause | Included now | Included now | Planned for Premium at launch; not available yet |
| Recording retention | 15 / 30 days | 15 / 30 days | 15 / 30 days |
| Zoho CRM & follow-up | |||
| Custom dispositions | Included now | Included now | Planned for Premium at launch; not available yet |
| Grouped disposition buttons | Included now | Included now | Planned for Premium at launch; not available yet |
| Field updates & tags | Included now | Included now | Planned for Premium at launch; not available yet |
| Automatic call logging | Included now | Included now | Planned for Premium at launch; not available yet |
| Tasks, workflows & Blueprint | Included now | Included now | Planned for Premium at launch; not available yet |
| Zoho email templates | Included now | Included now | Planned for Premium at launch; not available yet |
| Zoho Sign requests | Included now | Included now | Planned for Premium at launch; not available yet |
| Custom call screens & required fields | Included now | Included now | Planned for Premium at launch; not available yet |
| Scripts & surveys | Included now | Included now | Planned for Premium at launch; not available yet |
| Shared dialer presets | Included now | Included now | Planned for Premium at launch; not available yet |
| Reporting & team | |||
| Call reports & history | Included now | Included now | Planned for Premium at launch; not available yet |
| Exports | Included now | Included now | Planned for Premium at launch; not available yet |
| Leaderboards | Included now | Included now | Planned for Premium at launch; not available yet |
| Live monitoring: listen & barge | Included now | Included now | Planned for Premium at launch; not available yet |
| Team groups & roles | Included now | Included now | Planned for Premium at launch; not available yet |
| Two-factor authentication | Included now | Included now | Planned for Premium at launch; not available yet |
| Numbers & calling controls | |||
| Number purchase & verified caller ID | Included now | Included now | Planned for Premium at launch; not available yet |
| Caller ID rotation & Local Match | Included now | Included now | Planned for Premium at launch; not available yet |
| Purchased-number forwarding | Included now | Included now | Planned for Premium at launch; not available yet |
| DNC & calling hours | Included now | Included now | Planned for Premium at launch; not available yet |
| Numbers & carrier usage | Extra | Extra | Extra |
| Two-way SMS | |||
| SMS templates & disposition actions | Add-on | Add-on | Planned for Premium at launch; not available yet |
| Two-way SMS inbox | Add-on | Add-on | Planned for Premium at launch; not available yet |
| Consent & opt-out checks | Add-on | Add-on | Planned for Premium at launch; not available yet |
| Outbound segments / month* | 500 | 500 | 500 |
| Inbound messages / month* | 2,000 | 2,000 | 2,000 |
| Texting numbers* | 1 | 1 | 1 |
| Extra outbound segments* | 1,000 / $20 | 1,000 / $20 | 1,000 / $20 |
* SMS: $39/organization/month add-on on Standard and Professional; planned inclusion in Premium. Allowances are shared per organization each UTC month; inbound fair use applies. Extra packs expire monthly. A2P approval and consent required.
Zoho CRM subscription required. Dial Amp is a Zoho-connected dialer, not a standalone CRM.
Separate services. Zoho WorkDrive or Zoho Sign connections and subscriptions may be needed for those features.
Good to know
Pricing, without fine-print surprises.
What is included in the free trial?
The trial is for Standard and ends after 14 days or 60 total calling minutes, whichever comes first. It does not require a credit card. It does not include Professional browser audio or the SMS add-on. Phone numbers and applicable carrier usage are separate charges.
What is the difference between Standard and Professional?
Both plans share the same core Zoho dialer, telephone dial-in, dispositions, and Zoho workflow. Professional adds browser microphone/headset softphone audio and optional RNNoise microphone noise cancellation.
Can I buy Premium now?
No. Premium is a coming-soon preview only, with pricing to be announced. Existing customers can continue to use SMS as a $39 per-organization-per-month add-on on current paid plans.
How does the SMS add-on work today?
The $39 monthly add-on is per organization, not per user. It covers 500 outbound SMS segments and 2,000 inbound messages under fair use per UTC month, using exactly one designated texting number. An optional prepaid pack of 1,000 outbound segments costs $20 and expires in that same UTC month; there is no rollover.
What else should I budget for?
Purchased phone numbers and applicable carrier usage are charged separately. A separate Zoho CRM subscription is required. Zoho WorkDrive or Zoho Sign subscriptions may also be needed for their respective connected features.
Are there any SMS setup requirements?
Sender approval / A2P registration and recipient eligibility are required. Phone numbers and carrier usage are separate. The SMS package includes exactly one designated texting number per organization.